Reservation Policy

Last updated: August 2026

This Reservation Policy explains the conditions and procedures applicable to travel bookings made with Andean Luxury Experiences.

By confirming a reservation or making the corresponding payment, the traveler acknowledges and accepts the conditions described below, together with our Terms & Conditions, Payment Policy, and Cancellation & Refund Policy.

1. Reservation Requests

Travelers may request a reservation through our website, email, telephone, WhatsApp, or other authorized communication channels.

A reservation request does not constitute a confirmed booking.

All services are subject to availability at the time of confirmation, including:

  • Hotels and lodges.

  • Flights.

  • Train tickets.

  • Entrance tickets.

  • Private transportation.

  • Tour guides.

  • Excursions and activities.

  • Trekking permits.

  • Special experiences.

  • Other tourism services included in the itinerary.

2. Booking Confirmation

A reservation will be considered confirmed only when:

  • The required traveler information has been provided.

  • The applicable deposit or payment has been received.

  • The requested services have been successfully confirmed with the corresponding providers.

  • Andean Luxury Experiences has issued written confirmation of the booking.

Until these requirements are completed, availability may change without prior notice.

3. Traveler Information Required

To process a reservation, travelers may be required to provide:

  • Full name exactly as shown on the passport.

  • Nationality.

  • Passport number.

  • Passport expiration date when required.

  • Date of birth.

  • Gender when required by the service provider.

  • Email address.

  • Telephone or WhatsApp number.

  • Arrival and departure information.

  • Flight details.

  • Hotel information.

  • Other information reasonably required to organize the trip.

Travelers are responsible for ensuring that all information provided is complete and accurate.

4. Passport Information

Certain services in Peru and Bolivia require passport information before tickets or permits can be issued.

This may apply particularly to:

  • Machu Picchu entrance tickets.

  • Inca Trail permits.

  • Train tickets.

  • Domestic flights.

  • Certain protected areas.

  • Other regulated tourism services.

The information submitted must match the traveler’s valid travel document.

Andean Luxury Experiences will not be responsible for additional costs or denied services resulting from incorrect passenger information supplied by the traveler.

5. Availability

All travel services are subject to availability.

Availability displayed or discussed during the quotation process may change until the reservation is formally confirmed.

High-demand services may have limited availability, particularly during peak travel periods.

These may include:

  • Machu Picchu tickets.

  • Inca Trail permits.

  • Luxury hotels.

  • Premium train services.

  • Domestic flights.

  • Private guides.

  • Special events or experiences.

For this reason, we recommend confirming reservations as early as possible.

6. Deposits and Payments

A deposit or full payment may be required to secure a reservation.

The required payment amount and deadline will be specified in the travel proposal, quotation, invoice, or booking confirmation.

Certain services may require immediate payment because suppliers require advance purchase.

Payments are subject to our applicable Payment Policy.

7. Non-Refundable Reservations

Certain services may become non-refundable once confirmed or purchased.

These may include:

  • Entrance tickets.

  • Trekking permits.

  • Train tickets.

  • Airline tickets.

  • Certain hotel reservations.

  • Promotional rates.

  • Private or specialized services.

  • Services subject to supplier-specific conditions.

Any important non-refundable conditions will be communicated whenever reasonably possible before confirmation.

8. Reservation Deadlines

Payment and information deadlines may apply to certain bookings.

Failure to provide the required information or payment within the specified period may result in:

  • Loss of availability.

  • Cancellation of provisional reservations.

  • Changes in price.

  • Supplier penalties.

  • Cancellation of individual services.

Andean Luxury Experiences cannot guarantee that the same services or prices will remain available after a deadline has expired.

9. Changes to Confirmed Reservations

Travelers may request modifications to confirmed reservations by contacting Andean Luxury Experiences in writing.

Requested changes are subject to:

  • Availability.

  • Supplier conditions.

  • Modification fees.

  • Fare differences.

  • Administrative costs.

  • Cancellation and rebooking conditions.

Certain tickets, permits, flights, hotel rates, or other services may not permit modifications once issued.

10. Changes in Number of Travelers

Changes to the number of travelers may affect the total price of the itinerary.

For example, reducing the number of participants may increase the per-person cost of:

  • Private transportation.

  • Guides.

  • Accommodation.

  • Private excursions.

  • Other shared services.

Any revised price will be communicated before the requested change is processed.

11. Hotel Reservations

Hotel reservations are subject to the policies established by each accommodation provider.

Specific room requests such as:

  • Bed configuration.

  • Connecting rooms.

  • Specific views.

  • Early check-in.

  • Late check-out.

  • Room upgrades.

will be requested whenever possible but cannot always be guaranteed unless explicitly confirmed.

12. Flights and Train Reservations

Airline and railway reservations are subject to the schedules, fares, restrictions, and conditions established by the corresponding transportation provider.

Once issued, tickets may be:

  • Non-refundable.

  • Non-transferable.

  • Subject to change fees.

  • Subject to fare differences.

Travelers are responsible for verifying that the personal information shown on issued tickets is correct.

13. Special Requests

Travelers should inform Andean Luxury Experiences of any special requests as early as possible.

These may include:

  • Dietary preferences.

  • Accessibility requirements.

  • Celebration arrangements.

  • Family requirements.

  • Preferred room configurations.

  • Special transportation needs.

  • Other travel preferences.

We will make reasonable efforts to accommodate requests, but fulfillment cannot be guaranteed unless specifically confirmed.

14. Health and Mobility Information

Travelers should advise us before booking if any member of the party has circumstances that may affect participation in the itinerary.

This is particularly important for itineraries involving:

  • High altitude.

  • Trekking.

  • Remote destinations.

  • Long transfers.

  • Physical activity.

  • Uneven terrain.

Providing this information allows our travel specialists to recommend appropriate arrangements.

15. Children and Minors

Reservations involving minors may require additional information or documentation.

Depending on the services booked, this may include:

  • Passport information.

  • Date of birth.

  • Documentation demonstrating parental or legal authorization.

  • Other documents required by transportation companies or authorities.

The adult making the reservation is responsible for ensuring compliance with applicable travel requirements for minors.

16. Group Reservations

Group reservations may be subject to specific conditions regarding:

  • Deposits.

  • Payment schedules.

  • Passenger lists.

  • Room allocations.

  • Cancellation deadlines.

  • Name changes.

  • Minimum participant requirements.

Specific group conditions will be communicated as part of the corresponding quotation or agreement.

17. Reservation Documents

Once a booking has been confirmed, Andean Luxury Experiences may provide documents such as:

  • Booking confirmation.

  • Travel itinerary.

  • Payment confirmation.

  • Service vouchers.

  • Hotel information.

  • Transportation details.

  • Travel instructions.

Travelers should review these documents carefully and notify us promptly if any information appears incorrect.

18. Cancellation of Reservations

Cancellation requests must be submitted in writing.

Any applicable refund, penalty, credit, or non-refundable amount will be determined according to:

  • The date the cancellation request is received.

  • Services already confirmed.

  • Payments already made to suppliers.

  • Supplier cancellation conditions.

  • Our Cancellation & Refund Policy.

19. Force Majeure and Operational Changes

In exceptional circumstances, reservations may require modification due to events beyond the reasonable control of Andean Luxury Experiences.

These may include:

  • Natural disasters.

  • Severe weather.

  • Strikes.

  • Demonstrations.

  • Road closures.

  • Transportation interruptions.

  • Government restrictions.

  • Closure of archaeological sites.

  • Public health emergencies.

  • Other force majeure events.

When reasonably possible, we will assist travelers in identifying suitable alternatives.

20. Responsibility for Reviewing the Itinerary

Before confirming a reservation, travelers should carefully review:

  • Destinations.

  • Travel dates.

  • Hotels.

  • Room categories.

  • Included services.

  • Excluded services.

  • Transportation.

  • Activities.

  • Payment conditions.

  • Cancellation conditions.

The traveler should notify Andean Luxury Experiences of any requested changes before payment and final confirmation.

21. Third-Party Suppliers

Andean Luxury Experiences works with independent tourism suppliers to provide certain components of each itinerary.

Each provider may maintain its own reservation, modification, cancellation, and refund conditions.

When stricter supplier conditions apply to a particular service, those conditions may take precedence for that specific component of the reservation.

22. Personal Data

Traveler information collected during the reservation process will be handled according to our Personal Data Protection Policy.

Personal information may be shared with relevant tourism suppliers when necessary to confirm and operate the requested travel services.

23. Acceptance of the Reservation Policy

By making a deposit, completing payment, or otherwise confirming a reservation with Andean Luxury Experiences, the traveler confirms that they have reviewed and accepted:

  • This Reservation Policy.

  • Our Terms & Conditions.

  • Our applicable Payment Policy.

  • Our Cancellation & Refund Policy.

  • Any specific conditions communicated in the travel proposal or booking confirmation.

24. Contact Us

For reservation assistance or questions regarding an existing booking, please contact:

Andean Luxury Experiences
Website: andeanexperiences.com
Email: [email protected]
Phone / WhatsApp: +51 984 550 165